CUSTOMER   CARE

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                                            RETURNS

 

We work hard to ensure that your order reaches you in perfect             condition. In the event that this isn't the case or you are not                  totally satisfied with your purchase, please email us at               franki'scents@francescageorge.net for candle enquiries, in order that we can have this  resolved as quickly as possible and with the least possible  inconvenience for you. 

 

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                                                FAQS

 

Do you provide International delivery?

 

We are happy to ship overseas, Please contact  franki'scents@francescageorge.net for a carriage quote.

 

 

How do I track my order?

 

Currently all our British Isles parcels are despatched via either My Hermes or Royal Mail .

 

What are your delivery options?

 

We despatch your order as quickly as possible or on a date specified by you.!   

 

 

How do I return an item?

 

We hope that a return is very rarely required. However, if there is a problem with your order please contact us at franki'scents@francescageorge.net and should a return then be necessary we will send you a free returns label.

 

 

What is your returns policy?

 

In the unusual event of there being a problem, please contact us within 14 days and we shall be happy to send you a free returns label .