Terms & Conditions
Please read these terms of use carefully before you start to use our website or order any products from it. By using our website and/or placing an order you indicate that you accept these terms and conditions and agree to be bound by them.
Your statutory customer rights are not affected.
DEFINITIONS
Seller means Franki'scents, trading from168 Chorley Rd, PR6 9LQ, and the company’s website www.francescageorge.net
Customer means the person or company to whom this document is addressed.
GENERAL
These terms and conditions are applicable to the supply of products made by the Seller to the buyer hereafter referred as the Customer.
PRICE
All prices are quoted in British Sterling inclusive of Value Added Tax (VAT) at the current rate.
PAYMENT
Payments are made in British Sterling by one of the following payment methods: Visa, MasterCard, Maestro, Visa Electron, & Paypal.
Payment is taken at the point of ordering. All orders are subject to security checks to protect our customers. Please ensure the billing address provided is the address registered with your card issuer as incorrect information may delay your order.
We employ reputable third-party banking solutions to process our online credit/debit card transactions
SALES CONTRACT
As per the Consumer Contract Regulations (2013) the Seller is under a legal duty to supply goods that are in conformity to the contract.
RISK & TITLE
The Seller shall retain the property of the goods until full payment has been made by the Customer.
The risk in the goods shall pass to the Customer on delivery.
If you believe that a parcel has been tampered with, it is your responsibility to refuse to sign for the goods.
In the event of a damaged or lost parcel, we will forward a claim to the appropriate courier on the behalf of the Customer and liaise with the Customer to replace or recover the missing item(s).
SHIPPING & DELIVERY
All items are subject to stock availability.
The majority of orders are despatched within five working days. If we are aware of any delay we will attempt to contact you via telephone and/or email.
Orders are shipped via Courier or Royal Mail.
If an item is required by a specific date please contact our Customer Services Team for assistance.
Delivery dates and times provided are indicative and should not be considered a guarantee. We cannot be held responsible for delays and will not offer compensation for delay.
Claims of damage or incomplete delivery must be notified in writing both to the carriers and the Seller within 10 days of receipt, and our packaging must be retained for investigation. Claims cannot be accepted outside these time limits.
Claims for non-delivery must be made within 14 days of receipt of dispatch confirmation.
Claims of damage, incomplete delivery or non-delivery may take up to 14 working days to investigate and resolve. Replacements or refunds will not be issued until a full investigation has been completed.
ACCEPTANCE
The Customer will inspect the goods within a reasonable time of receipt. If cancellation notification is not received within 14 days of receipt, and the goods not returned to us within this time, we shall assume that the goods have been accepted as suitable and as described. Returns for exchange/store credit will only be considered at our own discretion after these deadlines.
RETURNS POLICY
All returns made without prior order cancellation must be posted back within 14 days of receipt to the following address -
Franki'scents RETURNS
168 Chorley Rd
Adlington
PR6 9LQ
Receipt of posting should be obtained. We cannot be held responsible for parcels that are lost in transit to us.
Please allow 28 days for your returned item to be delivered back to us. Returns are at the sender’s cost.
Returns made under order cancellation as per the Consumer Contracts Regulations are at the sender’s cost.
Returns will be refunded within 14 days of their receipt by the Seller, using the same means of payment used for the initial transaction, unless you have requested otherwise.
Where rejection of the goods is due to a defect in an item, the Customer is entitled to a replacement. Please contact us for assistance before returning such item(s). We may request the faulty or damaged product to be returned before the replacement can be issued but in the majority of cases this can be resolved without the inconvenience of having to return the item when a photo would be sufficient. Reasonable postage costs will be refunded to the customer on inspection of the goods and confirmation of fault.
YOUR RIGHT TO CANCEL
Customers wishing to exercise their right to cancel under the Consumer Contracts Regulations (2013) must do so within 14 days of the receipt of their order, either by emailing franki'scents@francescageorge.net or by letter to: Franki'scents 168 Chorley Rd, PR6 9LQ
Returns made under order cancellation as per the Consumer Contracts Regulations are at the sender’s cost.
Goods should be returned without delay and not later than 14 days from the day on which you notify us of your wish to cancel.
A full refund will be offered, except for expedited delivery charges.
We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. An example of unnecessary handling would be you having done something with the Goods other than inspect them in the way you would in a shop.
PRIVACY POLICY
We recommend that you read our Privacy Policy.
INTELLECTUAL PROPERTY RIGHTS
We are the owner or the licensee of all intellectual property rights on our website.
DISCLAIMER
Information and images shown on this site are as accurate as possible at the time of posting, but we and our suppliers reserve the right to modify product specifications without prior notice. Any size guidance offered is approximate.