Privacy Policy

This privacy policy sets out how Franki'scents uses and protects any information that you give Franki'scents when you use this website. Franki'scents is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Franki'scents may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

• Name

• Contact information including email address

• Demographic information such as postcode, preferences and interests

• Other information relevant to customer surveys and/or offers

• We do not store credit card details  

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Order processing.

• Internal record keeping.

• We may use the information to improve our products and services.

• To provide you with information about our promotions, products and services (where we have the right to do so and you have not opted out of our newsletter).

Will we share your information with third parties?

Except as expressly set out in this policy we will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. 

However, we may share your information with the following categories of companies as an essential part of being able to provide our products and services to you, as set out in this Privacy Policy:

• Professional service providers, such as marketing agencies, advertising partners and website hosts who help us run our business 

• Companies approved by you, such as social media sites (if you choose to link your accounts to us)

• Competition winners on social media

• Law enforcement agencies, other governmental agencies or third parties if we are required by law to do so and in the interests of crime and fraud prevention 

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

In addition to using cookies and related technologies as described above, we also use 3rd party vendor re-marketing tracking cookies, including the Google Adwords tracking cookie. This means we will continue to show ads to you across the internet, specifically on the Google Content Network (GCN). As always we respect your privacy and are not collecting any identifiable information through the use of Google’s or any other 3rd party remarketing system. The third-party vendors, including Google, whose services we use, will place cookies on web browsers in order to serve ads based on past visits to our website. Third party vendors, including Google, use cookies to serve ads based on a user’s prior visits to your website. This allows us to make special offers and continue to market our services to those who have shown interest in our service.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

• Whenever you are asked to fill in a form on the website, look for the box that you can tick to indicate whether or not you would like to opt in to our newsletter.

• If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to us, or emailing us at franki'scents@francescageorge.net

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so, except as expressly set out in this Privacy Policy. 

You have a right to access any data we hold about you. If you would like a copy of the information held on you please write to us at: 168 Chorley Rd, PR6 9LQ

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

We will keep your information for as long as you have your account, or as long as is needed to be able to provide the services to you, or (in the case of any contact you may have with our Customer Care Team) for as long as is necessary to provide support.

You have the right to ask us to stop processing your data. Please contact us to let us know if you want us to erase, stop or amend any part of our processing and as far as we are able to (when taking into account our own legal obligations) we will do so.

If reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our Terms and Conditions, we may also keep hold of some of your information as required, even after you have closed your account or it is no longer needed to provide the services to you.

Where we are permitted to send you direct marketing communications we may retain your contact information necessary for this purpose (provided that you have consented to receiving them) for as long as you do not unsubscribe from receiving the same from us.